Title:  eCommerce Merchandising Manager

Ready to take ownership of a B2B digital trading proposition and shape how trade customers buy online?

We’re looking for a commercially driven Senior eCommerce Trading Manager – B2B to lead the performance, development and continuous improvement of our B2B digital channels.

This is a senior, hands-on trading role where you’ll turn digital strategy into action, combining data, customer insight and commercial judgement to drive revenue, profitability, conversion and customer growth.

You’ll also lead and develop a team of three eCommerce Executives and become the key trading voice for B2B eCommerce across the business.

Own the B2B trading plan

You’ll take ownership of our B2B eCommerce trading performance, translating annual targets into clear weekly, monthly and seasonal plans.

You’ll:

• Drive digital revenue, gross margin, conversion, average order value and customer activity
• Identify trading opportunities and risks and turn insight into action
• Build forecasts, budgets and performance outlooks alongside Finance
• Balance immediate trading performance with the longer-term growth of our digital proposition
• Support the Head of Digital Trading with senior trading updates and cross-channel decisions

Make the digital experience better

Our trade customers need digital journeys that help them get the job done quickly and easily.

Using customer, behavioural and transactional insight, you’ll identify opportunities to improve search, navigation, product discovery, merchandising, account journeys, checkout and repeat purchase.

You’ll champion a test-and-learn approach, working closely with Digital Customer Experience and Digital Operations to prioritise the changes that will have the greatest customer and commercial impact.

Bring our range and promotions to life

Working across Category Management, B2B Sales, Marketing, Pricing, Operations and Supply Chain, you’ll make sure our digital proposition delivers for customers.

That includes:

• Leading the digital execution of range, pricing, promotional and value activity
• Building and managing the B2B trading and promotional calendar
• Making sure product content, imagery, attributes and merchandising are accurate and effective
• Monitoring competitors, customer behaviour and market trends
• Ensuring pricing, promotions and availability information build customer confidence and trust

Turn data into decisions

You'll get beneath the numbers to understand what's really driving performance.

You'll analyse results across customer segments, categories, traffic sources, devices and journeys, turning complex information into clear commercial recommendations and priorities.

Just as importantly, you'll define what success looks like before initiatives launch and measure whether they actually deliver afterwards.

Influence across the business

B2B eCommerce touches almost every part of our operation, so collaboration will be critical.

You’ll bring together teams across Sales, Category, Marketing, Pricing, Finance, Operations, Supply Chain and Digital, creating clarity around priorities and ensuring everyone is focused on the right commercial outcomes.

You'll also manage relationships with agencies, suppliers and third parties, holding partners accountable for pace, quality and results.

Lead and develop your team

You'll directly lead three eCommerce Executives, giving them meaningful ownership while building their commercial, digital and analytical capability.

We’re looking for someone who enjoys developing people and creating a culture of curiosity, pace, accountability and continuous improvement.

ou'll bring significant experience in eCommerce trading, digital commerce or a closely related commercial role, with a strong track record of turning digital activity into measurable commercial performance.

Ideally, you'll also have:

• Strong commercial judgement across revenue, margin and customer value
• Experience delivering against revenue and profit targets
• People-management experience, including coaching and developing others
• Strong knowledge of eCommerce metrics including traffic, conversion, AOV, margin, retention and customer lifetime value
• Confidence using analytics and reporting to identify opportunities and build business cases
• Experience with digital capabilities such as CMS, PIM, on-site search, merchandising, experimentation, personalisation and promotional tools
• Experience working across commercial, technical and operational teams in a matrix environment
• The confidence to influence senior stakeholders and simplify complex information
• Experience managing agencies, suppliers or third-party partners

Experience within B2B eCommerce, automotive aftermarket, parts distribution or another trade-focused environment would be a real advantage, but it isn't essential.

This is an opportunity to take real ownership of a growing B2B digital proposition.

You'll have the platform to shape the trading strategy, influence the customer experience, develop a talented team and work across the business to deliver measurable commercial growth.

If you're an experienced eCommerce trading leader who loves combining commercial performance, digital innovation and customer experience, we'd love to hear from you.