Title:  Internal Account Manager

Job Overview

An exciting opportunity has arrived to join our Marine Team as an Internal Account Manager. This role will have responsibility for the building strong relationships with customers and stakeholders. You will thrive in a role that is challenging and demanding, focussing on maximising sales, exceeding targets, promoting fantastic customer service and looking for opportunities to maximising customer selling potential.

Why work for LKQ

We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

•    Ensure that the customer is at the centre and heart of what we do, understanding customer needs and expectations, and delivering exceptional service levels
•    Ensure a proactive sales culture is maintained at all times. 
•    Generates ideas about future trade activities to ensure a cutting-edge strategy; maintains up to date knowledge of the marketplace, industry, competitors, and trends
•    Obtains and actively manages relationships with long term key customers by comprehending their requirements, whilst playing an integral part in generating new sales that will turn into long-lasting relationships.
•    Attend and contribute to relevant meetings to widen knowledge and support customers. 
•    Maintain technical product knowledge to provide customers with the best, most accurate information possible.
•    Manage customer accounts, ranging from chandleries to OEMs, with the aim of maximising sales opportunities with each of our channel partners.
•    Create, and deliver against, a strategic territory sales plan, developing new opportunities, driving sales, and exceeding company and supplier expectations.
•    Proactively make outbound calls, to promote the brand and product ranges.
•    Use sales analysis tools to track customer performance, develop insight into supplier opportunities and maximise regional sales performance.
•    Work closely with our Regional Depots and Customer Service teams, along with other departments, and demonstrate excellent teamwork, problem solving skills and innovation to help us deliver a world class customer service offering.
•    Compile regular customer and sales analysis reports and make supplier and product recommendations from market feedback.
•    Represent our Company at Trade Exhibitions and Boat Shows.
•    Your ability to be flexible, adaptable and open to new challenges.
•    Analysis of sales performance, trends and identifying business opportunities using analytical software.
•    To obtain and report on competitor intelligence and industry trends.

Skills and Experience

•    A self-starter able to work unsupervised.
•    Has a proactive approach to sales.
•    Have experience in sales & account management.
•    Marine sector knowledge or boating experience desirable.
•    Excellent oral and written communication skills.
•    Ability to work well within a team.
•    Confident to exchange with a variety of customers/suppliers both face to face and over the phone.
•    Strong writing ability and email etiquette.
•    IT Skills – Microsoft Packages.
•    Customer orientated with an aptitude for Sales & Customer Service.
•    Full UK Driver License – (Desirable)
 

What we offer

• Pension
• 22 days annual leave
• Hapi benefits retail discount
• Staff discount
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support