Title:  Customer Service Team Leader

Job Overview

We’re looking for an experienced and motivated Customer Service Team Leader to lead and support our Customer Service Advisors. You’ll play a key role in driving performance, coaching the team, and ensuring customers receive outstanding service across phone, live chat, and chatbot channels. 

What we offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Leading, motivating, and supporting a team of customer service advisors

• Monitoring performance across telephone, live chat, and chatbot interactions

• Providing coaching, feedback, and one-to-one support to improve quality and results

• Managing day-to-day operational issues and acting as an escalation point

• Supporting onboarding and training of new advisors

• Working with management to improve processes, scripts, and chatbot responses

• Ensuring service levels, quality standards, and KPIs are consistently met

Skills and Experience

• Previous experience as a Team Leader or Senior Customer Service Advisor

• Strong leadership and people management skills

• Excellent communication skills, both verbal and written

• Experience working in a contact centre or multi-channel customer service environment

• Confidence using CRM systems, chat platforms, and performance dashboards

• Ability to motivate others, manage priorities, and handle escalations calmly

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.