Title:  Bodyshop Sales Advisor

Job Overview

The Bodyshop Sales Advisor will support customers by processing coatings sales orders on the LKQ Coatings operating systems. The role will also be responsible for taking inbound sales calls and making regular outbound calls to designated customer bases. The Coatings Sales Advisor will also be required to take daily service calls and/or customer service queries, escalating to second line support as necessary, whilst upselling any current promotions to customers in turn.

Why work for LKQ

We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• Taking inbound calls and making outbound calls to customer base
• Processing sales orders and pick notes for the relevant branch
• Processing inbound e-orders
• Processing mixed paint orders with paint room
• Taking initial customer service queries
• Back-order processing
• Counter sales support where applicable
• Communicating regularly with the Sales Manager

Skills and Experience

• A passion for and experience in delivering
• Fantastic customer service
• Previous experience in a sales advisor/Customer Services position
• Good communication skills
• To be result driven and highly motivated by delivering and exceeding targets

What we offer

• Monthly bonus
• Enhanced parental benefits
• EAP
• Pension
• 22 days annual leave
• Hapi-benefits (retail discount)
• Staff discount

Our Bodyshop customers benefit from our range of over 10,000 wet and dry coatings products. We stock all leading brands of coatings, consumables and tooling for the Bodyshop and our dedicated product team, which has over 100 years’ combined experience, is constantly striving to bring customers the latest innovative products that support a changing industry. We also have a market leading Collision range. With over 18,000 SKUs of lighting, mirrors and body panels in stock. Over 510,000 units of stock in our distribution centres and branches! There is also a very wide range of thermal products, the most popular being radiators and A/C condensers. The proposition is also supported by a dedicated collision team.