Title:  Chapter Lead

Job Overview

Join us as a Chapter Lead working within the IT Customer Applications department where you'll be responsible for driving meaningful improvements and managing key initiatives. Reporting to the European Director of Customer Applications, you'll work at the intersection of business and technology. With a focus on Agile delivery, you'll foster collaboration across teams and help stakeholders define and implement efficient, scalable processes. With a focus on Agile delivery, you'll foster collaboration across teams and help stakeholders define and implement efficient, scalable processes.

What we offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Taking responsibility for managing backlogs, implementations, and roadmaps within the assigned scope
• Facilitating the use of Agile principles and practices in Sprint iterations across several delivery teams
• Guiding and supporting product owners in user story mapping, backlog creation (epic level) and user story generation
• Supporting product managers in setting product strategy cascading to teams
• Managing relationships with business stakeholders
• Working with department and group leadership on a daily basis to ensure delivery and quality
• Providing team-level reporting against agreed metrics, identifying and suggesting improvements to remove inefficiencies as well as escalating delivery risks
• Conducting analyses of team performance and providing coaching to support increasing productivity
• Contributing to the creation of new processes and monitoring the quality of practices and behaviors across delivery teams
• Supporting team management in activities relating to European customer applications.

Skills and Experience

• Minimum 5 years IT Product Management or Product Owner experience, with a deep understanding of the challenges of coordinating international and cross-functional stakeholders.
• Previous experience working as a Scrum Master, Agile Lead or Agile Coach within a matrix organization
• Experience in effectively coaching product communities
• Ability to identify critical issues and propose solutions
• Knowledge and experience of using Agile principles beyond Scrum and Kanban, for example, Lean Start-Up methods, Design Sprints, Lean UX, CI/CD and DevOps
• Good understanding of waterfall practices and terminology 
• Proficient in the use of JIRA and Confluence software
• Familiarity with complex front and backend systems
• Able to provide coaching and direction where needed
• A supportive team player able to thrive in an iterative/Agile environment with constantly changing priorities
• Experienced in scaled Agile framework within an international corporate matrix structure
• Strong English language skills, both verbal and written.

Why work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.