Title: Lead Concept Account Manager
Field Based, GB
Job Overview
Lead a team. Build relationships. Help our concept networks grow.
What we offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
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Working closely with the Head of Concepts, you’ll turn customer insight into practical plans for growth. You’ll balance hands-on account management with team leadership, supporting customer retention and identifying opportunities to win new business.
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You’ll take responsibility for:
- Helping your team perform at their best. Coach and develop Concept Account Managers, setting clear expectations for customer engagement and service.
- Growing business across your region. Identify new customer opportunities and work with the Head of Concepts on plans to develop the networks and increase revenue.
- Strengthening customer relationships. Manage a local customer base and support your team with key accounts, using buying patterns and feedback to spot opportunities and address risks early.
- Resolving customer challenges. Support escalated issues and bring colleagues together to deliver timely, effective solutions.
- Building productive partnerships. Work with suppliers, field teams and internal stakeholders, and coordinate local training events that help customers get more from our products and services.
- Keeping the business informed. Share clear updates on team performance, customer feedback and regional opportunities with the Head of Concepts and wider B2B team.
Skills and Experience
- Proven experience leading and developing high-performing teams.
- Commercial judgement and the ability to turn strategic thinking into action.
- Confident communication, presentation and influencing skills, with a talent for building strong relationships.
- Strong IT skills, including proficiency in Microsoft Excel.
- An organised approach, with the ability to manage competing priorities and deliver results under pressure, both independently and with others.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.