Title:  Logistics Coordinator

Job Overview

We are seeking a highly organised and proactive Logistics Coordinator to manage the daily coordination of collections, deliveries, returns, and courier communications across the UK, Ireland, and Europe. This role is responsible for ensuring the efficient movement of goods, maintaining accurate records and shipping documentation, supporting customs processes, and delivering excellent service to both internal and external stakeholders.

What we offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave  – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Coordinate and manage the end-to-end logistics process for collections, deliveries, returns, and warranty shipments across the UK, Ireland, and Europe.
• Arrange transportation activities and liaise with couriers, suppliers, warehouse teams, customers, and internal stakeholders to ensure goods are moved efficiently and service levels are maintained.
• Monitor and track shipments, provide timely updates on delivery status and estimated arrival times, and proactively resolve any collection, delivery, or transport-related issues.
• Process and maintain accurate records relating to returns, warranty collections, surcharge recoveries, and inventory movements, ensuring all information is updated within internal systems.
• Manage logistics enquiries received through Zendesk, email, telephone, and other communication channels, delivering a high standard of customer service.
• Prepare, validate, and distribute shipping, customs, and commercial documentation, ensuring compliance with relevant import, export, and customs requirements.
• Support warehouse operations by coordinating inbound and outbound movements, providing shipment information, generating pick lists, and ensuring the accurate flow of goods and documentation.
• Obtain, maintain, and provide supporting logistics documentation, including proof of delivery, shipment details, dimensions, weights, and commercial invoices.
• Work closely with the Accounts team and other departments to ensure accurate processing of credits, returns, and associated documentation.
• Continuously maintain accurate records, monitor outstanding collections and returns, and identify opportunities to improve logistics processes and operational efficiency.
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Skills and Experience

• Previous experience in logistics, transport coordination, administration, or a similar operational role.
• Strong organisational and time-management skills with the ability to manage multiple priorities.
• Excellent attention to detail, particularly when preparing shipping, customs, and logistics documentation.
• Strong communication skills with the ability to build effective relationships with customers, suppliers, couriers, and internal stakeholders.
• Proficient IT and administrative skills, with experience using business systems and databases.
• A proactive and solutions-focused approach to resolving logistics and service issues.
• Ability to work effectively in a fast-paced environment while maintaining a high level of accuracy.

Desirable

• Experience using Zendesk or similar ticket management systems.
• Experience working with courier tracking portals and shipment management platforms.
• Experience coordinating UK, Irish, and European shipments.
• Knowledge of customs procedures, commercial invoices, and international shipping documentation.

Why Work for LKQ