Title: Customer Support Advisor
Beccles, GB, NR34 7TD
Job Overview
In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company. You’ll be expected to keep up to date with all the latest products and promotions to maximise sales opportunities, you’ll also be required manage key accounts, actively maintain relationships, and obtain new clients.
Why work for LKQ
LKQ Leisure & Marine are the UK’s leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and marine sectors, the group comprises of 5 brands, LKQ Arleigh, suppliers to the caravan, lodge & holiday home industry, LKQ Nova, trade supplies to the motorhome and specialist vehicle markets, LKQ ASAP Supplies, LKQ Aquafax and LKQ Midland Chandlers, suppliers to both the inland and offshore marine markets.
Key Responsibilities
- Assists Line Manager with any other tasks that work towards the future development of LKQ Arleigh and the wider LKQ Leisure & Marine.
- Responsible for obtaining and actively maintaining relationships with long term key customers by comprehending their requirements, whilst playing an integral part in generating new sales that will turn into long-lasting relationships.
- Carries out tasks inside an office environment that work towards achieving sales targets and goals, including customer visits.
- Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.
- Work closely with the Sales and Customer Service teams, along with other departments, and demonstrate excellent teamwork, problem solving skills and innovation to help us deliver a world class customer service offering.
- Represent our Company at Trade Exhibitions and Shows.
- Assists Line Manager with any other tasks that work towards the future development of LKQ Arleigh and the wider LKQ Leisure & Marine group.
Skills and Experience
- Marine experience preferable
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity
- High levels of focus, energy and drive
- Good business acumen
- Always delivering best in class service to establish customer experience excellence
What we offer
- Pension
- 22 days annual leave
- Hapi benefits retail discount
- Staff discount
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
As market leaders we have many exciting opportunities for those colleagues who are eager to take the next steps in their path to progression and provide a supportive environment for ambitious individuals to flourish and grow; both personally and professionally from logistics and supply chain to customer services and field-based sales roles, or finance and ecommerce to marketing, communications, and human resources. Join LKQ Leisure & Marine and make a difference.